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Returns & Exchanges

How long will it take to process my return?

Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the time-frame is dictated by your bank or card issuer and we have no control over it. We'll refund you by the same method as payment (i.e. same card, Paypal). Return postage is to be paid by the customer.

And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back. We can only exchange an item for a different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item. Please state clearly on the return note which item you want to exchange and for what. If we don’t have the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team at

The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Where do I return my item?

In the case of a return, kindly send your item to: Empire19, 24 Hilton Road, Ipswich, Suffolk, IP5 3RL. Please get tracking for your item to confirm when we have received it and prevent loss. Return postage is to be paid by the returnee. Empire19 can not be held responsible for any lost or damaged items.

How long can I keep an item before returning it?

Returns must be made within 14 days of date of purchase.